tag:status.sg.workato.com,2005:/historyWorkato SG Status - Incident History2024-03-29T00:06:14ZWorkato SGtag:status.sg.workato.com,2005:Incident/203863582024-03-28T11:46:33Z2024-03-28T11:46:33ZSFTP Connection Errors<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:46</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:05</var> UTC</small><br><strong>Identified</strong> - We have identified the issue that is causing connection errors with the SFTP connector and are working to take remediating steps. We will provide additional information as soon as it becomes available.</p>tag:status.sg.workato.com,2005:Incident/201659252024-03-05T11:05:00Z2024-03-05T12:24:30ZDeveloper API performance degradation<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:05</var> UTC</small><br><strong>Resolved</strong> - An incident starting at 09:35 UTC and ending at 11:00 UTC impacted Workato's Developer APIs and some features in Workato's WebUI. Customers may have experienced HTTP 503 errors when executing requests to Workato's Developer APIs or accessing some Workato WebUI views. All other services were unaffected and operating normally.</p>tag:status.sg.workato.com,2005:Incident/200467612024-02-22T12:17:59Z2024-02-22T12:17:59ZIn-product chat support system issue<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Resolved</strong> - The issue with the in-product chat support system third-party service is solved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing an issue with the in-product chat support system third-party service. The system reported an active incident. If you need to contact support visit support.workato.com.</p>tag:status.sg.workato.com,2005:Incident/197518282024-01-18T06:00:00Z2024-01-18T12:40:18ZJob failures while accessing external AWS Secret Manager service<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Resolved</strong> - On January 17th, 2024, at 07:50 AM UTC, a DNS issue impacted calls made to external AWS secret managers within recipes.<br /><br />Some customers might have experienced job failures with "Connection refused" errors in recipes that were using custom connectors to access the AWS secret manager service using external AWS accounts.<br /><br />The issue was resolved at 05:48 AM UTC on January 18th, 2024.<br /><br />At Workato, the performance and reliability of our platform and service are our top priorities, and we apologize for any inconvenience this may have caused. <br /><br />Please contact Support or your assigned CSM if you have any questions or require assistance regarding this incident.</p>tag:status.sg.workato.com,2005:Incident/196805352024-01-11T06:45:00Z2024-01-13T00:50:38ZUnexpected behavior for actions using formula mode in Lookup Tables by Workato<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>Resolved</strong> - On January 11th, around 6:45 AM UTC, a release related to Workato's Lookup Table connector introduced a change in behavior for the Search Entries, Add Entry and Update Entry actions. This change impacted recipes using the aforementioned actions with certain non-string input values in formula mode. As a result, the actions behaved incorrectly without throwing errors. Recipes with this specific configuration may have experienced job errors or downstream logic issues due to the unexpected change in the actions' behavior. The issue was resolved at 12:08 PM UTC by reverting the previously applied change. We advise users to inspect any jobs related to Lookup Tables that were executed during the incident to ensure that they were processed correctly along with any associated lookup table entries.<br /><br />At Workato, the performance and reliability of our platform and service are our top priorities, and we apologize for any inconvenience this may have caused.<br /><br />Please contact Support or your assigned CSM if you have any questions or require assistance regarding this incident.</p>tag:status.sg.workato.com,2005:Incident/190506332023-11-08T08:55:49Z2023-11-08T08:55:49ZRate Limit Errors in Google Sheets Connector<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:07</var> UTC</small><br><strong>Monitoring</strong> - Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>03:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the Google Sheets connector. Customers may observe errors in Google Sheets actions with the message "API maximum rate limit reached". We will provide additional information as soon as it becomes available.</p>tag:status.sg.workato.com,2005:Incident/184644502023-09-11T07:13:12Z2023-09-11T07:13:12ZExcel Authorization Errors<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>07:13</var> UTC</small><br><strong>Resolved</strong> - The issue with our Excel connector has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>05:14</var> UTC</small><br><strong>Identified</strong> - We have identified the issue with our Excel connector and are investigating a fix. We will provide additional information as soon as it becomes available.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>05:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting our Excel connector. We will provide additional information as soon as it becomes available.</p>tag:status.sg.workato.com,2005:Incident/178918492023-07-18T18:53:04Z2023-07-18T18:53:04ZDisconnected OPA Agents<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Please restart your OPA to reconnect successfully. Please reach out to Workato Support (support.workato.com) if you continue to experience issues.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Investigating</strong> - At approximately 17:25 UTC, an issue with the OPA service caused some customers' OPA agents to disconnect from Workato SG. <br />To resolve the issue, customers should check their OPA agent and restart if necessary.</p>tag:status.sg.workato.com,2005:Incident/175926062023-06-16T11:46:35Z2023-06-16T11:46:35ZDelays in Async Job processing<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:46</var> UTC</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:29</var> UTC</small><br><strong>Monitoring</strong> - Our team has taken steps to fix the issue and is seeing improvement. We are continuing to monitor.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Identified</strong> - We have identified the underlying cause of the issue and we are working to fix it.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an ongoing issue affecting async jobs. Customers might experience delays in executing async jobs. We will provide additional information as soon as it becomes available.</p>tag:status.sg.workato.com,2005:Incident/158951472023-01-23T23:02:14Z2023-01-23T23:02:14ZZoom Connector Webhooks<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved. For more detail on the cause of the incident, please get in touch with Workato Support via support.workato.com.<br /><br />Thank you</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Identified</strong> - Workato is working with Zoom to address an issue affecting webhooks flows for Zoom connections established December 25 or later. Customers with existing connections are not affected. We will continue to update the status as we work to resolve this issue. Thank you.</p>tag:status.sg.workato.com,2005:Incident/122593112022-10-18T17:46:51Z2022-10-18T17:46:57ZWorkato's WebUI and WebAPI's<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:46</var> UTC</small><br><strong>Resolved</strong> - A brief 3-minute incident impacted Workato's WebUI and WebAPI's, starting at 5:07 PM GMT and ending at 5:10 PM GMT. All other services were unaffected and operating normally, including Job Processing and their API's.</p>tag:status.sg.workato.com,2005:Incident/123163082022-10-18T08:30:00Z2022-10-19T16:32:09ZCommunity Recipe Inaccessible<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Resolved</strong> - The cause of the issue has been identified, and a fix has been implemented. We are continuing to monitor the service.</p>tag:status.sg.workato.com,2005:Incident/105039732022-07-08T17:37:01Z2022-07-08T17:37:01ZWorkato Infrastructure Upgrade - SG Platform<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:37</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Scheduled</strong> - We are performing a planned maintenance activity on our SG-based platform infrastructure. The activity is necessary to ensure the continued performance, reliability, and security of our products. <br /><br />During this activity, Workato will be placed into maintenance mode. No data loss is expected during the activity. <br /><br />In the event you have any questions, please contact support at https://support.workato.com/en/support/tickets/new<br /><br />Thank you,<br />Workato Team</p>tag:status.sg.workato.com,2005:Incident/100848642022-05-27T04:59:07Z2022-05-27T04:59:07ZIntermittent DNS Resolution issue<p><small>May <var data-var='date'>27</var>, <var data-var='time'>04:59</var> UTC</small><br><strong>Resolved</strong> - There has been no DNS resolution errors in the past hour of monitoring. We will be marking this incident as resolved</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>04:09</var> UTC</small><br><strong>Monitoring</strong> - We are no longer seeing any DNS resolution errors and confirmed with our upstream provider that DNS resolution is recovering for most domains. We will continue to monitor the situation.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>02:55</var> UTC</small><br><strong>Identified</strong> - We have identified the issue with our upstream provider and are waiting for more information from them</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>02:37</var> UTC</small><br><strong>Investigating</strong> - We are aware of DNS issues affecting a small number of recipe job actions. We are currently investigating it.</p>